Guides
Short, practical write-ups for stores and gift teams. No empty posts — only guides we would send a customer.
- Delivery health: know which gifts need youHow GiftDesk flags gifts that may miss their date, parcels that stop moving, and deliveries the recipient has not confirmed, and what each plan includes.
- Confirm addresses before gifts shipAsk recipients to check their delivery address on their gift page before the store ships. Changes go to the store to approve and apply, and the full address stays private.
- Carrier claim evidence packWhen a parcel is lost or damaged, open one printable pack with everything a carrier claim form asks for, then record that the claim was filed.
- Needed-by dates and at-risk alertsTell GiftDesk when a gift has to land. It works out when each order should ship, flags the ones that may miss the date, and tells the right person early.
- Know they got it: Got it and Not hereRecipients tell you whether the gift arrived, right on their gift page. No awkward "did you get it?" emails, and a clear list of who has not answered yet.
- Stalled parcels, reships, and replacement ordersSpot parcels that stopped moving before anyone complains, ask the store to reship in one click, and link the replacement so the original stops counting as a problem.
- Ticket response times and remindersSee how long each ticket has waited for the store, in business hours. Stores get a clear badge and up to two reminders; gift teams get a plain, factual line.
- Own your roster before orders existKeep recipient cards on GiftDesk, hand the list to the shop when ready, and confirm the batch from a shared desk.
- How to share a campaign deskShare one live desk link with a gift client team so they can confirm deliveries without chasing tracking screenshots.