Product · Pro
When a gift gets stuck, the right person is told.
Whoever owns that person hears when the gift is delivered or the carrier reports a problem, even if nobody has the page open. Then you sort it out with the shop in one thread, not five emails.
14-day Pro trial. No charge until it ends.
When a gift gets stuck
The carrier says it’s stuck. The right person hears. It gets sorted.
Follow a failed delivery from the carrier to your teammate and the shop, in one thread instead of a pile of screenshots.Delivery attempt failed
OpenHow it works
Give each person an owner
Every person on the list goes to the teammate who knows them. Each teammate needs a seat.
Get told when it matters
An email when their gift is delivered or the carrier reports a problem. Not every tracking scan.
One thread with the shop
You flag the problem; the shop answers in the same thread. On Starter, you email the shop instead.
Assign to the person who knows themPro
Each teammate sees their people. Nobody owns everyone. Alerts go to that owner, and need the shop on Pro.
You don’t have to go and checkPro
Delivered gifts and carrier-reported problems come to the teammate who owns them. Slack too, if you want it. Nobody has to ask the recipient.
Some problems still need a personPro
When the carrier reports a problem, the owner is told. Fixing it might still take a quick note to the recipient or the shop. GiftDesk makes sure someone knows.
FAQ
Alerts, messages with the shop, Slack, and owners for each person need the shop on Pro (or its trial). On Starter you still see every gift on one page; you just email the shop when something’s stuck.
No. Stores pay for campaign capacity. Gift teams pay for seats separately: two free, then $9 each.
No. Nobody has to ask the recipient or get them to open anything. Alerts come to your team on their own. If the carrier says the address is wrong, the owner may still need to get in touch with that person.
Two things: the carrier marks a gift delivered, or the carrier reports a problem, like a failed delivery. Not every scan. Each person has one owner, so one teammate hears about it.
No. We can’t move a package. When the carrier says one is stuck, we make sure the right person hears.